Veterans’ Gateway launched on 20 June 2017 as the first point of contact for veterans seeking support and their families.
Before the Veterans’ Gateway, finding the right organisation was tricky and people were put off seeking help if the process involved being passed from one organisation to another. There are over 2,500 military charities alone in the UK, so the Veterans’ Gateway offers one 24/7 contact centre.
There is a huge network of organisations supporting the armed forces community, all serving different needs and locations, and Veterans’ Gateway has made it quicker and easier to get the right support as soon as possible.
Since its launch, the Veterans’ Gateway has received 320k visits to the website, received 5.4k phone calls, carried out 2.8k Live chats and received 4.7k questions over email. They have built a strong social media following on Facebook and Twitter, with campaigns like “Pension Awareness Day” (September 207), “Squared Away” (January 2018) and “Mental Health and Employability Month” (September 2018).
The top 3 areas of need that the Veterans’ Gateway has been approached about are Finances, Housing and Employment. In order to better support in those areas, the Veterans’ Gateway now employs a Housing Specialist and has improved its housing specialist services provision.
East Anglia RFCA supports veterans indirectly through our work with Reserve Forces and Cadets.
- Working with local authorities to help deliver support to veterans through their Civilian Military Partnership Boards.
- Promoting the Armed Forces Covenant to employers in the region through our Employer Engagement team, raising awareness of the benefits that veterans bring to the workplace.
- Working with the Armed Forces Transition networks like CTP and the Midlands and East Veterans Transition, Liaison and Intervention Service (TILS)
- Building special adaptations to the homes of injured soldiers on behalf of the Defence Infrastructure Organisation (DIO).
- Several RFCA members are well informed about veterans needs in the region, from their affiliations with the above organisations and many others, such as the Veterans Advisory and Pensions Committee (VAPC) and the Veterans & Families Research Hub.